If the problem is due to a conflicting security software, please contact ZenMate Support for more info and possible workarounds.
It also sometimes happens that Antiviruses and web filters conflict with ZenMate.
Try again while connected to another unrestricted network to test if this is the cause of your troubles. If you are using ZenMate at your workplace or school, it might be that they have a general filter. ZenMate does not work properly behind some web filters or other Proxies/VPNs. Turn off web filter, antivirus/firewall and other proxy/VPNs.Alternatively, if you are using custom settings, check the box for "Accept cookies from sites". Set your 'History' settings to "Remember history". Click on 'Content settings.', which you find in the "Privacy" section, and make sure cookies aren't blocked.įor Firefox: Open the browser menu and go to 'Options'. Therefore, cookies need to be allowed while logging in.įor Chrome: Open the browser menu and go to 'Settings'. ZenMate uses cookies to manage user sessions and to connect the login on the website with the login and activation of the extension.
#AUTO QUALITY ZENMATE CHROME UPDATE#
You can easily update your ZenMate via your ZenMate dashboard. Older versions may cause compatibility issues. If your connection is unstable, please try again later. You have to be connected to the internet to activate/sign in to the ZenMate Extension. Make sure you don't have general connection issues.
Please follow our step by step troubleshooting guide: If you are unable to log in to your account, there are most likely communication problems between your device and the ZenMate Servers.
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